Cablevision is the cable company that services Long Island, parts of Queens and Brooklyn, and parts of NJ with their brands which include “Optimum TV”, “Optimum Voice” (VoIP telephone service), and “Optimum Online”, which is their cable modem Internet service.
Technical Support, as most companies have it these days, is relatively poor. If you’re a caller with a problem, consider yourself lucky if you are actually speaking to someone in this country.
Anyway, if you have some technical skill, you can avoid calling customer service, and instead research the answer yourself. One site I like to look at for info is BroadbandReports.com. On this website, there are forums for many popular cable companies, unsupported by the companies themselves, but instead, other users post together and solve problems/discuss issues collectively.
In a recent post, an anonymous user posted his new blog, “Inside Technical Support” which details the inner-workings of the call-center for Cablevision.
By reading the blog, one can tell that this author is pretty pissed off. Discussion on Broadbandreports even questions if this author still works there. At any rate, Blogs themselves can be quite a tough pill to swallow for corporations, as this author and apparent current Cablevision employee, has no trouble badmouthing Cablevision management and even Cablevision customers.